“Dear Mr Cole
Thank you for your recent email regarding a can of John West Tuna Tempters with Oven Dried Tomato & Basil. We were disappointed to hear of the issue you had with the product.
If you still have the can please can you provide us with the batch number printed on the lid so we can investigate further. A reimbursement for the cost of the product has been sent to the address on your email.
Once again, thank you for taking the time to contact us and we apologise for the inconvenience.
I just beat the system.